Support & Customer Service

Do you have questions about our products, your order, a delivery, or need assistance with a complaint? Here you'll find the most important information and contact options for our online textile shop.

Frequently Asked Questions (FAQ)

We've already answered many common questions about product selection, sizes, bulk discounts, ordering, payment and delivery.

Shipping & Delivery

Here you'll find everything you need to know about our shipping costs, our shipping partner DPD, order tracking and the delivery of your order.
Shipping & Delivery Information

Returns & Complaint

Would you like to exercise your statutory right of withdrawal or make a complaint about your order?
Information about returns, return shipping costs and your statutory rights can be found in our Withdrawal Policy and General Terms & Conditions.

If you receive damaged, defective or incorrect items, you can of course contact our customer service team directly.

Contact Us

Haven't found the answer you're looking for, or would you like to discuss your inquiry with us directly? Simply use our contact form or get in touch with us by phone or email.

Contact Form: Send a Message
Phone: +43 720 371 223
Email: office@textilhandel-wien.at
If your inquiry concerns an existing order, please include your order number whenever possible so we can process your request more efficiently.

Legal Information

Further information about our company and your rights can be found here: